Shipping Policy

Shipping Policy – Reliable Delivery Across the UAE

At [Souk AI Jadeed], we are committed to delivering your orders quickly, safely, and reliably across Dubai and the entire UAE. Our shipping process is designed to ensure transparency and customer satisfaction from the moment you place your order until it arrives at your door.

Shipping Timeframes

  • Order Processing: Orders are typically processed within 1–3 business days.

  • Delivery Time: Estimated delivery time within the UAE is 7–15 business days, depending on the product and your location.

  • International Orders: Some items may ship from international warehouses. In such cases, delivery may take 10–20 business days.

Note: Delays may occur due to customs, public holidays, or unforeseen courier issues. We appreciate your understanding and patience.

Shipping Fees

  • Standard shipping: Free on all orders (unless stated otherwise).

  • Express shipping (if available): Additional fees may apply and will be calculated at checkout.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email so you can monitor your shipment in real time.

Customs & Duties

Orders shipped internationally may be subject to customs fees, duties, or taxes based on UAE regulations. These charges, if any, are the responsibility of the customer.

Undeliverable Packages

If a package is returned to us due to incorrect address, failed delivery attempts, or refusal, we will contact you to arrange reshipment. Additional shipping charges may apply.